Answer:
Go into your computer's Display Settings and set your left monitor to "Make this my main monitor."
This should allow you to view MaxxTraxx in full screen across all displays and brings back the Service and/or Parts Counter window.
Written By: Rex Panton
Answer:
Connected to customer computer and server. Found the customer computer had jobs in queue when trying to print on the printer properties box. Connected to cloud server and found that printer not listed. Checked settings and did not find anything wrong. Did see McAfee on system but not activated. Launched a web browswer and found could not connect to any web page. Ran diagnosis and windows found the DNS server was not working. Had customer reboot router, then rebooted computer again and that cured the problem.
Written By: Jim Dorsey
Answer:
When you set up your Napa Vendor, be sure that you are using the correct store ID and password. This is NOT the same username and password that you use for your Napa Online account. Please call your local store and ask them for you ID and Password.
Answer:
Assuming you do not want to track tech hours through productivity reports or payroll, there is an option to turn off this warning. Click on Setups, then Repair Orders and Parts Invoices, then RO Setup on the left. The last checkbox in the first column that says "Warn if no techs are assigned to a labor" should be unchecked.
Answer:
If only 1 of many workstations is getting the error, then there is typically a local firewall, permission settings (Start/Control Panel/User Accounts and Family Safety/User Accounts/Change User Account Control Settings, set the bar to Never Notify), or anti-virus program blocking the connection.
If all workstations get the error, but the program runs fine on the file server, then it is very likely that the Windows Firewall has turned back on, on the file server.