Missing A/R Invoice

Q. I am sending out statements and there is an invoice that is not showing up, why?

Answer:

What we typically find if an invoice isn't showing on the statement is that the invoice may have already been paid or credits may have been applied. To look for this, Go to the Customer record, click Customer Options, View A/R Transactions and search for the invoice. The first screen you see will only show Open Invoices so you'll need to click the Date options to broaden the date range.

If you don't find the Invoices listed or paid, you will need to contact Technical Support to help locate the invoice. You'll want to double check that the Invoice isn't still open on the Schedule.